Patient Safety and COVID

We ask the following to help ensure we can be as safe as possible during our return to work. We assure you that we have taken the best available measures to keep you safe while at our office. These measures are in accordance with the Ontario Government, Health Canada, the College of Chiropractics, College of Massage Therapists and the College of Reflexology.

If you are booking appointments in advance and your health changes, please call our office prior to your visit. If you have a new cough, fever, runny nose, abdominal pain, conjunctivitis or any other symptoms making you unwell, please do not visit our office. We recognize some essential workers will be unable to “pass” the screen if you travel outside of the province or work in health care. Please ensure you have no new symptoms prior to your appointment.

Patients who are early for their appointments will need to wait outside until their scheduled appointment time to enter the office to ensure we have enough space for social distancing. Patients who are late may call the office to ensure practitioners still have time to safely to see you.

No walk in appointments will be accepted at this time. We may have time to see you, we just ask that you kindly call first. As service times are impacted, we appreciate your patience in helping us get the care you need.

Face Coverings are required for ALL treatments in this office.

Gloves are not allowed to be worn unless they are brand new and removed from the sealed package inside our office. You must sanitize your hands upon entering the clinic.

Although we recognize bathroom emergencies come up from time to time, we ask that you try to refrain from using our washroom. 

Pay with your “tap” debit card if at all possible and ask for an e-mail receipt if required and possible.

Sanitation protocols are completed after each patient interaction. This includes tables, hand rests, door knobs, pens and the POS machine. You can expect practitioners to wash their hands prior to your treatment.

We will be limiting the number of people in our office at any one time along with the number of appointments. This will prevent congestion in our reception area and decrease traffic.

We encourage patients to attend appointments alone. Only one patient in the treatment room with the practitioner unless the patient is a minor. This helps ensure safety of both the patient and practitioner.

We recognize these new guidelines are a lot and some of you will greatly appreciate all the lengths we go to to keep you safe while others may not feel the same. We have taken the best measures possible during this time and appreciate the respect and trust you have given us.